All food sold by Point Eat is prepared fresh and is perishable. This policy applies to orders placed directly through the Point Eat website or directly with Point Eat.
PREPARED FOOD RETURNS
For food-safety reasons, prepared food cannot be physically returned or exchanged after pickup or delivery.
INCORRECT, MISSING, DAMAGED, OR UNSATISFACTORY ORDERS
Please inspect your order when it is picked up or delivered. If an item is incorrect, missing, damaged, or has a quality issue, contact Point Eat within 4 hours of receiving the order.
Please provide your name, order number, a description of the problem, and photographs when applicable.
After reviewing the issue, Point Eat may provide an appropriate replacement, store credit, partial refund, or full refund. Orders that were prepared and provided correctly are not eligible for a refund because of personal preference or a change of mind.
REGULAR ORDER CANCELLATIONS
Regular pickup or delivery orders may be cancelled for a full refund only before food preparation begins. Once preparation has started, the order cannot be cancelled or refunded.
CATERING ORDERS AND DEPOSITS
A 30% deposit is required to confirm a catering order.
Catering cancellations made at least 7 calendar days before the scheduled delivery or event date are eligible for a full refund of the deposit.
Catering cancellations made fewer than 7 calendar days before the scheduled delivery or event date are not eligible for a deposit refund.
Requests to change an event date must be submitted at least 7 calendar days in advance. Date changes are subject to availability.
The remaining catering balance is due upon completion of delivery or setup, according to the services included in the order.
If Point Eat must cancel an order that it cannot fulfill, all amounts paid directly to Point Eat for that order will be refunded.
REFUND PROCESSING
Approved refunds will be issued to the original payment method within 2 business days after approval. Depending on the customer’s bank or payment provider, it may take an additional 5–10 business days for the refund to appear.
THIRD-PARTY ORDERS
Orders placed through DoorDash, Uber Eats, Grubhub, ezCater, Clover, or another third-party ordering platform must be reported through that platform and are also subject to the platform’s applicable refund procedures.
CONTACT US
Point Eat
Phone: (818) 266-3185
Website: https://pointeat.la
When contacting us, please provide your name, order number, pickup or delivery date, and a description of the issue.
Last updated: August 16, 2026